HHow
to Order:
Welcome to the sweatband.com
website terms and conditions
for use.
We are delighted that
you wish to use our website
at sweatband.com (“Site”).
However, we have established
a number of terms and
conditions that, by using
our Site, you agree to
be legally bound by. They
are therefore important
and so please take a few
moments to read them.
If you do not agree with
terms & conditions
set out below please do
not use the Site.
We also recommend that
you periodically check
these terms and conditions,
because we reserve the
right to change them at
any time and the terms
and conditions that are
available on our Site
at the time you are using
it will be those that
apply during such use.
In connection with our
terms and conditions,
where we refer to "Content"
we mean all the text and
images contained in, or
available from, our Site
All orders can be placed
online through the Website.
All orders subject to
availability.
Return
To Top
Availability:
We do not guarantee that
our Site or Content will
always be available, nor
do we guarantee that we
will provide an error
free service. We may suspend
our service for operational
reasons such as repair,
maintenance or improvements,
or otherwise in emergencies
and we may change or discontinue
the availability of any
Content, goods or services
at any time as we see
fit.
Return
To Top
Method
of Payment:
You can pay either by
VISA, Master Card, Switch,
Solo or Electron cards.
We are unable to accept
AMEX, cheques, cash, or
postal orders via the
website, however these
can be sent to the head
office, Sweatband.com
Ltd, Ground Floor, 42
Clipstone Street, London,
W1W 5DE. It is imperative
that you provide the cardholder's
name as it is shown on
the card, and address
exactly as it appears
on the card statement.
Card fraud is illegal
and perpetrators will
be prosecuted in all cases.
Return
To Top
Out-of-Stock:
If any item you have chosen
is unavailable, we aim
to contact you via your
e-mail address or via
phone within 5 working
days.
Return
To Top
Returns
- Refurbished Products
The terms "mail order
returns" or "reconditioned"
are all used to described
goods which have been
returned within a short
period of purchase.
Products may be returned
for a variety of reasons,
however to ensure that
you receive still receive
the highest quality product
when purchasing such goods
a quality control check
is carried out by ourselves
or the manufacturer. All
products are checked against
the parts list, any missing
or faulty parts are then
replaced, and major scratches/blemished
corrected and the products
are reboxed (unless otherwise
stated).
All products are then
subject to a manufacturers
warranty and, ofcourse,
our very own 10 day money
back guarantee if you
are not satisfied. All
products that are described
as above are in A1 condition
and in full working order.
Return
To Top
Pricing
Policy:
VAT & The EU:
All products on sweatband.com
are priced in pounds sterling
and include EU VAT at the
appropriate local rate.
Any duties or local taxes
are payable by the purchaser
at the appropriate local
rate. Orders to individuals
in non-EU countries are
tax deductible. Sales to
VAT-registered businesses
and organisations within
the EU will not be charged
VAT provided that VAT registration
numbers and business details
accompany every order.
HM Forces:
Deliveries to BFPO addresses
are charged at the standard
UK rates and are sent
via the Forces internal
mail service at Mill Hill.
Individual members of
HM Forces serving in EU
countries (excluding The
United Kingdom and Northern
Ireland) will be charged
VAT on any order unless:
goods are for the personal
use of the individual
or their dependents, or
for individual use on
official duties and goods
are delivered to an EU
country and every order
is accompanied by a declaration
that the individual is
a member of HM Forces
serving within the EU
and that the above conditions
apply. Variation: Prices
on sweatband.com may vary
on occasions from those
found in our catalogues.
Return
To Top
Delivery:
To ensure your gifts arrive in time for Christmas, please place your orders before 11:30 am on Monday 22nd December. A very limited number of our products require a two man delivery service. Unfortunately, we cannot guarantee our two man service will be able to allocate a delivery slot pre-Christmas. If there are any issues with pre-Christmas delivery for the products you order we will let you know as quickly as possible and help you with alternatives! It is important to have the full and accurate contact details and telephone numbers for all our customers at this busy time!
Addresses within the
UK mainland:
In most cases we utilise
Royal Mail or Parcel Force
for cost effective delivery.
All shipping charges are
calculated based on weight
and delivery address.
This charge is added to
your order before you
enter your payment details
in the checkout area.
Item availability and
estimated delivery times
are listed adjacent to
the pictured products.
Please note that extra
charges may be applied
to deliveries for orders
outside of the UK mainland.
If you are unsure please
contact us to confirm,
or alternatively if extra
charges are to be applied
we will contact you to
discuss prior to porcessing
the order.
Please note that the
couriers and delivery
services we use tend to
deliver during the working
day. You may find it easier
to give a work address
if it is unlikely that
anyone will be in to sign
for your order. For heavy
or bulky items we reserve
the right to charge a
redelivery fee if the
customer is not there
to collect the goods as
arranged.
Return
To Top
Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’
before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at sales@sweatband.com or call customer care on 0871 990 6250 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
Return To Top
Free
Delivery:
Some items may appear
with a "Free Delivery"
icon. Please note this
applies to Mainland
UK Only (Scotland,
England, Wales). There
can be a charge to Northern
Ireland and the Islands
( Isle of Wight, Isle
of Man, Channel Islands,
Isle of Lewis, Orkney
etc.. ) depending on the
nature and value of the
product. Delivery is Free
as per our standard service,
which is Monday - Friday
only.
Standard delivery is
between 8am and 6pm. Saturday
deliveries may be available
on certain products at
extra charge. For a delivery
quote please email info@sweatband.com or call Sales: 0871 9906245
(local rate call) or for
Customer care: 0871 990625
(local rate call). Please
note if access for delivery
is restricted please ensure
that you inform us prior
to delivery. Failure to
do so may result in an
additional shipping charge.
Examples include gravel
pathway, 2nd floor without
a lift.
Return
To Top
10
Day Money Back Guarantee:
Sometimes it may be difficult
to purchase a product
over the internet, especially
when you can only see
a picture and description
of a product . To add
that extra bit of comfort
we offer the sweatband
ten day money back guarantee.
Its simple. If you don't
like the goods or they
are not deemed suitable
for your need the goods
can be returned to us
for a full 'no quibble'
refund. The ten days start
from the day the goods
are received. The only
stipulation is that we
receive the request for
a refund in writing preferably
as an email, that we receive
the goods back in the
condition they arrived
with you (as new), and
that they are repacked
into the box/packaging
they arrived in. If returned
goods are not repacked
properly by the customer
they may incur a 10% repacking/restocking
charge. In general few
returns are charged this,
however if return goods
are in such a condition
that costs are incurred
to recheck the product
then the 10% may apply
.We will pay all the carriage
charges for the delivery
and the return of faulty
products to our warehouse
when collections are made
from UK mainland ( England,
Scotland, Wales ). Refunds
will be credited back
within 30 days of the
cancellation. Please note
our carriers only uplift
Monday to Friday.
Where the consumer has
exercised the right to
cancel, money will be
returned within 30 days
of cancellation.
If the goods ordered
have been "customised"
(for example team kit
with team badges) or are
special orders (for example
goods that are made to
order) then sweatband
reserves the right to
charge you for recovery
of the goods in the event
of a cancellation. If
the goods are faulty and
are rejected within 7
working days from receipt
of goods to rejection
of goods, a full refund
plus postage costs can
be claimed.
Returning
Items by Mail:
1. Fill out the back
of your packing slip as
follows:
- state the item(s) that
you are returning.
- to assist processing
please state the reason
for the return.
- indicate whether you
would prefer a refund
to the credit card originally
used, a cheque, or an
exchange*
- state the preferred
delivery address for your
exchange or cheque refund.
-if you are asking for
a refund of the delivery
expense please include
a receipt for this cost.
2. Package the return
securely (in the original
package if possible),
and include the packing
slip and reason for return
along with the original
unique order ID. Packages
must be returned pre-paid,
and for your protection,
we recommend that you
use a recorded delivery
service. If your item
is faulty and you have
requested for the delivery
charge to be refunded,
please note it can only
be processed if the original
receipt for this cost
is included.
3. Send the package to
Returns Department, Sweatband.com Ltd, Unit 9 Silverdale Trading Estate, Meadow Rd, Worthing, BN11 2RZ.
If you have lost your
packing note please contact
us at CustomerCare@Sweatband.com
or call us on 0871 9906245
(local rate call) Monday
- Friday 9:30am - 18:00pm.
Return
To Top
Fitness
Equipment (and bulky items)
delivery / returns:
Due to nature of these
items we will make every
effort to contact you
to arrange a convenient
delivery time. In some
cases Sweatband's normal
shipping rates may not
apply. If this is the
case individual shipping
rates are calculated based
on the “ship to”
address. In such cases
we will email you the
approximate shipping charges
for these items within
3 working days. After
receiving the shipping
estimate, the order is
shipped only after you
approve the shipping quote.
Please note that the purchaser
must sign for receipt
of the order.
For fitness equipment
returns please contact
customercare@sweatband.com
or call customer care
on 0871 9906245 (local
rate call) Monday - Friday
9:30 - 18:30. We will
fully reimburse agreed
returns made due to faulty
goods or an error on our
part, but we reserve the
right to charge you for
recovery of the goods
in the event of a cancellation.
If you have any doubts
please contact our customer
care team for advice.
Please note that fitness
equipment must at all
times be used only in
accordance with manufacturers
instructions and only
after thoroughly reading
and understanding those
instructions. No one should
undertake any form of
exercise without first
consulting their doctor
or specialist and agreeing
with them that it is safe
for them to do so.
Return
To Top
Warranty
Information:
Most items in the Sweatband.com
catalogue have a full
manufacturer's warranty,
which is passed directly
to the customer. Sweatband.com
has no control over the
terms of the warranty.
If your product is faulty
on delivery Sweatband.com
will be refund the purchase,
subject to our returns
policy. More often than
not it is quicker and
easier for you to deal
with the manufacturer
direct to resolve your
issue, but we are more
than happy to act on your
behalf to get any warranty
issues resolved. If you
have any questions regarding
the warranty of the product
or its process, please
feel free to contact us
to request the information.
Return
To Top
Complaints:
We aim to deal with all
complaints as effectively
as possible. In the first
instance, your complaint
may be emailed to complaints@sweatband.com,
or mailed to the Customer
Service Department, Sweatband.com
Ltd, Ground Floor, Threeways
House, 40-44 Clipstone
street, London, W1W 5DE.
Alternatively, you may
telephone the Customer
Service Line on Sales:
0871 9906245 (local rate
call) 9.30am to 6.00pm,
Monday to Friday. All
calls will be charged
at standard rate.
We aim to acknowledge
by email any complaint
made within 5 days, and
to conclude our investigations
as soon as possible thereafter.
Telephone complaints will
not necessarily be acknowledged
by email prior to investigation.
A likely timescale for
resolution will be provided
upon request, but this
timescale will be dependent
upon the specific nature
of the complaint.
Return
To Top
Data
Protection and Privacy:
Any details which you
provide to us from which
we can identify you are
held and processed lawfully
and in accordance with
the Data Protection Act
1998.
Any questions regarding
our privacy policy should
be addressed to the attention
of: Data Protection &
Privacy Policy, Sweatband.com
Ltd, Ground Floor, Threeways
House, 40-44 Clipstone
street, London, W1W 5DE,
or by e-mail at privacy@sweatband.com.
Return
To Top
Collection
and Use of Information:
Sweatband.com Ltd is the
sole owner of the information
collected on this Website.
We will not disclose or
divulge this information
to others in ways different
from what is stated in
these terms and conditions.
Sweatband.com Ltd collects
information from users
of our website at several
different points.
1. Where an order form
exists, we will request
information from the user
as required. Here a user
must provide contact information
(like name, shipping address,
landline telephone number)
and financial information
(like credit card number,
expiration date). This
information is used for
billing purposes and to
fulfil customers' orders.
In case of difficulty
in processing an order,
this information will
be used to contact the
user.
2. We may use an outside
shipping company to ship
orders, and a credit card
processing company to
bill users for goods and
services. These companies
do not retain, share,
store or divulge any personal
information for any secondary
purposes.
3. We may use technology
to track the patterns
of behaviour of visitors
to our site. This can
include using a "cookie"
which would be stored
on your browser. You can
usually modify your browser
to prevent this happening.
The information collected
in this way can be used
to identify you unless
you modify your browser
settings.
Certain (hypertext) links
in our Site will lead
you to other websites
that are not under our
control. By activating
a link, you will leave
our Site and we have no
responsibility or liability
for the Content or conduct
of any web sites that
may be linked from our
Site or for your transactions
with them. If you have
any complaints about them,
please direct them to
the operator or site administrator
of such website.
Subscription by any user
to our Email Newsletter
requires an email address.
If a user's personal information
changes (such as your
address), or if a user
no longer desires our
service, we provide a
way to correct, update
or remove that user's
personal data provided
to us. This can be done
by emailing Customer Services
at customercare@sweatband.com
Return
To Top
Security:
This website takes maximum
precautions to protect
users' information. Sweatband.com
uses secure server software
(SSL) to ensure that your
credit card will be protected
against fraudulent use
while on our site. This
service encrypts all personal
information entered to
prevent anyone but the
intended recipient from
viewing or manipulating
your information. The
servers on which we collect
and store personal information
are kept in a secure environment.
Return
To Top
Content:
The design of our Site
including its text, graphics,
icons, content, structure,
selection and arrangement
are wholly owned by sweatband.com
limited (copyright 2000
- 2008) and all of our
rights are reserved.
In addition, our Site
contains a significant
amount of Content, the
copyright, trade marks
and other rights to some
of which are owned by
their respective owners,
who reserve all of their
rights in respect thereof.
You must not and must
not permit anyone else
to either copy, download,
store, modify, adapt,
transmit, distribute,
perform, play or show
in public, broadcast,
publish or otherwise use
any part of the Content
on our Site without our
prior written agreement
or that of the relevant
owner of the Content in
question.
Price and availability
information is subject
to change without notice.
Return
To Top
Notification
of Changes:
Any changes to our privacy
policy will be placed
on our website. If we
decide to use personal
information in a way different
from that stated at the
time it was collected,
we will notify users by
way of an email. Users
will then have a choice
as to whether or not we
can use their information
in this different manner.
Information will be used
in accordance with the
privacy policy under which
it was collected.
If you feel that this
company is not abiding
by its privacy policy,
you should first contact
the Customer Service Department
at privacy@sweatband.com,
letters should be addressed
to the Data Protection
& Privacy, Sweatband.com
Ltd, Ground Floor, Threeways
House, 40-44 Clipstone
Street, London, W1W 5DE,
England.
Exclusion of Sweatband.com’s:
The information contained
in the material in this
Website is only for information
purposes. The material
on this Website does not
constitute advice and
you should not rely on
any material in this Website
to make any decision or
take any action.
Sweatband.com Ltd does
not make any warranty
or representation as to
the accuracy or fitness
for purpose of any material
on this Website. In no
event do we accept liability
of any description, including
liability for negligence
(except for personal injury
or death), for any damages
or losses (including,
without limitation, loss
of business, revenue,
profits, or consequential
loss) whatsoever resulting
from use of or inability
to use this Website.
Return
To Top
Exclusion
of Sweatband.com Ltd’s
liability:
The use of our Site is
at your own risk. We shall
not be liable to any person
for any loss or damage
that may arise from the
use of any of the information
contained in any Content
on our Site.
Nothing in these terms
and conditions of use
shall exclude our liability
for death or personal
injury resulting from
our negligence or any
other liability that we
are prohibited from excluding
by law.
Subject to the preceding
paragraph:-
the Content is provided
on an "as is"
basis. We shall not be
liable for any loss or
damage or for any costs,
claims or demands of any
nature whether arising
out of tort (including
negligence), contract
or otherwise brought against
you by any party arising
directly or indirectly
in connection with the
use, inability to use,
or performance of, our
Site and all other conditions,
warranties and other terms,
whether express or implied
by law or otherwise to
the contrary are hereby
excluded to the maximum
extent permitted by applicable
law;
in no event shall we
be liable either in contract,
tort, negligence, statutory
duty or otherwise for
any loss of profits, revenue,
goodwill or any type of
consequential loss, indirect,
special, exemplary or
punitive loss or damage
whatever arising from
or in any way connected
with the use, inability
to use, or performance
of, our Site, even if
we have been specifically
advised of the possibility
of such loss or damage;
and
except in relation to
such liability as has
been expressly excluded
in the preceding paragraphs,
our maximum aggregate
liability in contract,
tort, negligence, statutory
duty or otherwise for
any loss or damage whatever
arising from or in any
way connected with (i)
any performance or non-performance
by us of any obligation
assumed by us under our
Site, these terms and
conditions or otherwise;
or (ii) any liability
not excluded by these
terms and conditions,
shall in respect of any
one or more events or
series of events (whether
connected or unconnected)
taking place within any
12 month period be limited
to £[25,000]. This
limit shall also apply
if any exclusion or other
provision contained in
these terms and conditions
is held to be invalid
for any reason and we
become liable for loss
or damage that could otherwise
have been limited.
Although we shall take
reasonable steps to prevent
the introduction of viruses,
we do not warrant that
any information or other
Content accessible via
our Site is free of viruses,
trojan horses or other
harmful matter, nor that
our Site will be error
free.
Return
To Top
Your
liability to us:
You may be liable for
reasonable losses within
the contemplation of the
parties at the time that
the contract was entered
into.
Return
To Top
Other
sites, Advertisements
and Links:
Sweatband.com Ltd excludes
all liability for any
illegality arising from
or error, omission or
inaccuracy in material
created and submitted
by third parties. This
Website also contains
links to other websites
which are not under the
control of and are not
maintained by Sweatband.com
Ltd.
Sweatband.com Ltd is not
responsible for the content
of websites that are referenced
or linked on this website.
Return
To Top
Copyright:
Sweatband and the sweatband
logo are trade and service
marks of Sweatband Ltd,
our parent company. All
rights in these trade
and service marks are
reserved.
Our Site also contains
trade and service marks
belonging to third parties.
You may not use or reproduce
any trade or service marks
appearing on our Site
for any purpose without
the prior agreement of
the relevant owner
Unless otherwise specified
the copyright in the contents
of all the pages in this
Website are owned or licensed
to Sweatband.com Ltd,
or are used with permission
from the owner.
The contents of this
Website may not be copied,
reproduced, modified,
downloaded or used in
any form without the prior
written permission of
Sweatband.com Ltd, except
when this occurs incidentally
while using the site for
private and non-commercial
use.
Return
To Top
Law
and Jurisdiction:
Our Site is created and
controlled by sweatband.com
limited, a company incorporated
under the laws of England
and Wales.
These rules shall be
governed by, and construed
in accordance with, English
law, without giving effect
to any principles of conflict
of laws
Return
To Top |
